emacberry.com Software for BlackBerry® Devices FAQ
with OS 4.2.1 or higher

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FAQ

• After the purchase I need my Registration Code
• I Switched my device and I need my Registration Code again
• RegistrationCode is used on too many devices simultaneously
• FileScout requires online access to validate the Registration Code
• Update issues with AppWorld 3.0
• How to make use of the BBM™ Integration of an Application
• How to Reset AppWorld™ (clear Cache)

• After the purchase I need my Registration Code

  First of all normally you should receive your Registration Code in the moment your purchase an emacberry.com application in AppWorld™ or at MobiHand. It could happen occasionally that this does not happen. Now it depends where you have purchased the application:
  • BlackBerry AppWorld™
    Via the web from PC or MAC
    Simply point your webbrowser to https://appworld.blackberry.com/webstore/myworld/ and login with your BlackberryID now you should see all your installed/purchased application. All applications that provided you with a RegistrationCode should display the code behind the 'License key:' line.
    Via your device:
    All your purchased within AppWorld are connected to your BlackBerryID (AppWorld 2.0) or to your PayPal account. Launch AppWorld on your BlackBerry and go to the MyWorld section. The Application you have purchased should be listed in the Installed- (or Uninstalled) Section. Select the Application from the List and open the details Screen. Here you should already see the RegistrationCode listed under 'License'. If this is not present on the screen then there still might be Menu Entry 'Copy license to clipboard' present.
    If there is no license displayed/available you might like to reset AppWorld by holding ALT and typing 'R' 'S' 'T' - for Storm users: hold down the alt key (the one displaying 1,2,3,!) till it's locked then type '3' '4' '(' - now launch AppWorld again and provide in the MyWorld section your BlackBerryID (or your PayPal credentials). Now all your purchased Apps should be restored. Check if now your RegistrationCode will be displayed now.
    If all this fails, you should contact us and providing us with the following information:

    1. The Product you have purchased
    2. Your DigitalRiver OrderConfirmation eMail
    3. Date of purchase
    4. Device used for the purchase (9000, 9500, 9800 etc...)
    5. Your Provider (Verizon, Sprint, Vodafone, AT&T, etc...)
  • MobiHand
    Go to https://www.mobihand.com/ and login with your account details and go to the 'MyApps' Section - there you will find your RegistrationCode listed as 'Activation Code' for your product. If no Order is listed please be so kind and contact the Mobihand customer support team - they are the only one who could help you.

• I Switched my device and I need my Registration Code again

  The best way to switch devices is using the DeviceSwitch Application build into the BlackBerryManager-Application - or you make a backup from your old device and then restore this backup on the new device - in both cases there should not be the need to enter the RegistrationCode for the emacberry.com applications again. If you can't or don't want to use this method there are alternatives to get your registration code again on the new device (Please note that you should uninstall the application on the old device too). To restore your Registration Code depends from where you have purchase an emacberry.com application:
  • BlackBerry AppWorld™
    First of all you need to install AppWorld on the new device (if it is not preinstalled). Launch AppWorld and:
    • If you have made your purchase before AppWorld 2.0 was released (only PayPal payment was available during this time) then you should login with your PayPal account.
    • If you made your purchase with a BlackBerryID then login with your BlackBerryID-Account
    After the login all your previously purchased/installed applications will be listed in the "uninstalled" section and you should be able to reinstall your purchased applications. Select the Application from the List and open the details Screen. Here you should already see the RegistrationCode listed under 'License'. If this is not present on the screen then there still might be Menu Entry 'Copy license to clipboard' present.
    If all this fails, you should contact us and providing us with the following information:
    1. The Product you have purchased
    2. Your DigitalRiver OrderConfirmation eMail
    3. Date of purchase
    4. Device used for the purchase (9000, 9500, 9800 etc...)
    5. Your Provider (Verizon, Sprint, Vodafone, AT&T, etc...)
  • MobiHand
    Go to https://www.mobihand.com/ and login with your account details and go to the 'MyApps' Section - there you will find your RegistrationCode listed as 'Activation Code' for your product. If no Order is listed please be so kind and contact the Mobihand customer support team - they are the only one who could help you.
  • -All-
    It could happen that after a device switch the application report that it's used on too many devices simultaneously - if you run into this problem (e.g. cause you had to change your device a couple of times cause of warranty issues) then please be so kind and contact the support team and provide them with the the Application Name and Your PIN of your current device on which you like to continue to use the emacberry.com application.

• RegistrationCode is used on too many devices simultaneously

  First of all please note that when you like to use an emacberry.com application on multiple devices then you need for each of the devices a separate RegistrationCode - it's just the same like for every other software you use on your computer. Nevertheless it could happen that after a device switch the application report that it's used on too many devices simultaneously too - my apology in advance for this inconvenience - if you run into this problem (e.g. cause you had to change your device a couple of times cause of warranty issues) then please be so kind and contact the support team and provide us with the the Application Name and Your PIN of your current device on which you like to continue to use the emacberry.com application.

• FileScout requires online access to validate the Registration Code

  When you see the message

  The application requires online access to validate your Registration Code. Please ensure that FileScout has the sufficient permissions to make an Internet connection - Thanks in advance.

  then FileScout was not able to verify your registration code. This verification is required from time to time.
  1. Please check your FileScout - General Options - Preferred Network Setting - you might need to adjust this to WiFi, BES/BIS or it might be required (when using WAP2 or TCP) to configure in APN in the advanced TCP/IP configuration of your BlackBerry.
     And don't worry - You can always access the FileScout Options via the default BlackBerry Options (Wrench-Icon) in order to adjust your current FileScout configuration]
  2. Additionally you should check that you do not block the application in the firewall or in the application permission settings. You can check your configuration with the detailed description given here: How to configure Internet access for FileScout.

• Update Issues with AppWorld™ 3.0

  With the release of AppWorld™ 3.0 it looks like that updating an Application can be quite a challenge.
  Please follow these Steps:
  1. Uninstall the application (FileScout) via the AppWorld™ 'Delete' Button (no worries all you need is your RegistrationCode - and that is connected to your BlackBerryID)
  2. Perform the reboot when prompted
  3. After the reboot start AppWorld™ again
  4. (just checking)
     FileScout should be listed under "uninstalled" apps
  5. Now go to the 'My World'-Section of AppWorld™ 3.0
  6. Clear AppWorld™ Cache
     To clear the App World™ cache on QWERTY devices hold the ALT key and type RSTRST. For the BlackBerry Storm 9500/9530 the process is holding the !?123 button until it locks and then typing 34(. For BlackBerry Storm 9520/9550 users you will have to press and hold the !?123 button and type 1?2.
  7. It takes a while (looks like AppWorld is frozen) and then you are on the HomeScreen again
  8. Start AppWorld™ again
  9. Go to My-World Section
  10. Cause of the reset you need to enter your BlackBerryID & PWD again
  11. Your Application-List will be refreshed
  12. FileScout is still listed as "uninstalled" Application
  13. Now you should be finally able to update to the latest FileScout version
  I am really sorry for this inconvenience - but this 'Service' was delivered by AppWorld™ 3.0 - and I am as Vendor just a passenger myself.

• How to make use of the BBM™ Integration of an Application

  RIM have made the decision, in order to make use of the BBM™ APIs (BBM™ connectivity) in an Application, it have need to be installed via RIMs Infrastructure - to be more precise - it have to be installed via AppWorld™.
  Since for the BBM™ connection you need to sign in with your BlackBerryID the System have the connection to the installed AppWorld™ applications.
  If you sign into a BBM™-Connected Application with your BlackBerryID and there is no corresponding record in AppWorld™ for this BlackBerryID and ApplicationID then the BBM-Connectivity will run into the TEST mode. The TEST-Mode is limited to 100 users (BlackBerryIDs) and is of course for internal testing purpose only.
  Each emacberry.com BBM™-Connected app will show in the About Dialog the BBM™Connection status - it should be always "LIVE".
  Also important to know is, that the users running in the TEST-Mode does not see the LIVE-Mode users and vice versa. So in order get the full potential of the BBM™-Connectivity make sure that you are running in LIVE-Mode.
  So to make a long story short: In order to use the BBM™ functionality of any application you need to install it via AppWorld™.
  The good news is, that you do not need to have the application purchased at AppWorld™ - it's sufficient enough to have it installed/updated via AppWorld™.
  So if you have already purchased a RegistrationCode for a emacberry.con Application you can install the free TRIAL (or LITE) version of the Application from AppWorld™ and make use of your existing Code.

• How to Reset AppWorld™ (clear Cache)

  Occasionally it can happen that AppWorld have difficulties with it's internal cache. This will result that you either can't purchase an application or that is not showing as one of your purchased app.
  Therefore AppWorld has a hidden functionality to reset the internal cache of the application. Once you reset this cache you need to enter your BlackBerryID and the corresponding password. So please make sure that you have both before you continue.

  Preparation

  • Make sure you have your BlackBerryID and the password
  • Start AppWorld and go to the 'MyWorld' Section (where your installed/uninstall applications are listed)

  Clear your AppWorld™ Cache

  • To clear the App World™ cache on QWERTY devices hold the ALT key and type RSTRST
  • For the BlackBerry Storm 9500/9530 the process is holding the !?123 button until it locks and then typing 34( [which is the equivalent to RST]
  • For BlackBerry Storm 9520/9550 users you will have to press and hold the !?123 button and type 1?2 [which is the equivalent to RST]

  What's next ?

  • AppWorld™ will perform the reset - this could lead to the situation that your device may become unresponsive for a while (while the cache data is cleared). This process may take several seconds (sometimes even minutes).
  • The next time you are going to start AppWorld™ and when you are entering the MyWorld section you need to provide your BlackBerryID and password. Once that is happen AppWorld™ starts to refresh all your previously purchased applications that are connected to the entered BlackBerryID.